Skip to content

Treat it as contaminated

Sewage is the most contaminated category of water restoration contractors deal with. Carpet, pad, drywall and insulation it reaches are generally removed rather than dried, and hard surfaces are cleaned and sanitized before drying starts. It isn't a shop-vac job.

In Bellevue, the city asks you to call its Wastewater Operation and Maintenance Division straight away if sewage is coming up inside your home when no water is being used, on the 24-hour line 425-452-7840 (Bellevue sewer page).

City pipe or yours?

The city's part
Bellevue maintains the main sewer lines, including service connections in the city right-of-way and dedicated easements.
Your part
The city says homeowners are responsible for issues in their own sewer pipes (preventing sewer backups).
Slow drains
The city suggests calling a private service for slow drainage or a suspected blockage, likely in your side sewer.
Locating pipes
The city doesn't locate pipes on private property; its sewer information line is 425-452-4187.

How it works

Four steps, one phone call

  1. Call

    Tell whoever answers what happened, where the water or smoke came from and your ZIP code.

  2. Connect

    You're put through to an independent restoration contractor serving your part of the Eastside.

  3. Assess

    They inspect, measure moisture, explain what has to come out and give you their price.

  4. Decide

    Hire them or not. The agreement is between you and the contractor.

Questions

Common questions

Should I keep using water while I wait?

No. Don't flush, shower or run appliances until you know the line is clear, or you'll add to the backup.

Does homeowners insurance cover sewer backup?

Not under a standard policy, according to the Washington Insurance Commissioner; it can be added as optional coverage (OIC).

Does Bellevue have a backwater valve program?

We didn't find one on the city's sewer pages. Ask a plumber whether a backwater valve suits your house.

Water, smoke or mold

Get a restoration contractor on the phone

One call connects you with an independent contractor serving Bellevue, Kirkland, Redmond, Renton, Issaquah, Sammamish and Mercer Island. Say what happened, where the water came from and how long it's been wet.

Something wet that shouldn't be? Call now.

Your call goes to an independent restoration contractor that works in Bellevue and on the Eastside.

Call (425) 592-3275

Calls may be recorded. Read the referral disclosure and privacy policy.

Call (425) 592-3275