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Soot, smell and water

Smoke moves through the whole home, into closets, fabrics and ductwork, and the water used to put the fire out needs drying like any other water damage. Fire restoration covers securing the home, removing debris, drying, cleaning soot with methods suited to each surface, and treating the odor.

In condos and townhomes, smoke and water often reach neighboring units too, so tell the building manager or HOA early.

After the fire

Go back in when cleared
Only when the fire department says the home is safe.
Leave the HVAC off
Running it can spread soot through the ducts until it's been checked.
Don't wipe the soot
It can smear and set into surfaces; leave cleaning to the contractor.
The fire report
Bellevue releases reports through the City Clerk's Office once the investigation is complete: 425-452-4283 (city page).

How it works

Four steps, one phone call

  1. Call

    Tell whoever answers what happened, where the water or smoke came from and your ZIP code.

  2. Connect

    You're put through to an independent restoration contractor serving your part of the Eastside.

  3. Assess

    They inspect, measure moisture, explain what has to come out and give you their price.

  4. Decide

    Hire them or not. The agreement is between you and the contractor.

Questions

Common questions

Can smoke odor be fully removed?

Usually, when the soot causing it is cleaned out, including from ducts and contents. Odor that lingers usually means soot is still somewhere.

What happens to my belongings?

Many can be cleaned. Fire restoration companies often pack out contents for cleaning and list what can't be saved.

Will the contractor deal with my insurer?

A contractor can discuss the damage with the insurer's adjuster, but in Washington negotiating a settlement on your behalf requires an adjuster's license (RCW 48.17.060). See insurance in Washington.

Water, smoke or mold

Get a restoration contractor on the phone

One call connects you with an independent contractor serving Bellevue, Kirkland, Redmond, Renton, Issaquah, Sammamish and Mercer Island. Say what happened, where the water came from and how long it's been wet.

Something wet that shouldn't be? Call now.

Your call goes to an independent restoration contractor that works in Bellevue and on the Eastside.

Call (425) 592-3275

Calls may be recorded. Read the referral disclosure and privacy policy.

Call (425) 592-3275